Privacy Policy — ck7777

Who We Are & What This Policy Covers

This Privacy Policy ("Policy") applies to all users of the ck7777 platform accessible at ck7777.bio and describes how ck7777 ("we", "us", "our") collects, stores, processes, and protects personal data relating to you ("the Player", "you", "your") when you access or use any part of our website, services, games, or promotional features.

ck7777 operates as an online casino and sports betting platform serving adult players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling the personal data of every user with transparency, integrity, and appropriate security safeguards.

By registering an account with ck7777 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to any part of this Policy, you should stop using the ck7777 platform and request account closure via our support team.

What Personal Data We Collect

ck7777 collects personal data from you in two primary ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services. The categories of data we collect are described below.

2.1 Data You Provide Directly

• Full legal name as it appears on government-issued identification documents.
• Date of birth, used to verify that you meet the 21+ age requirement for access to ck7777.
• Email address and mobile phone number, used for account communication and security verification.
• Residential address, including city and district within Bangladesh or elsewhere.
• Payment information, including bKash, Nagad, Rocket, or Upay mobile wallet numbers, and bank account details associated with Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or card details for Visa and Mastercard transactions.
• Identity verification documents such as National ID (NID), passport, or driving licence, submitted during Know Your Customer (KYC) checks.
• Any correspondence you send to ck7777 support, including live chat transcripts and emails.

2.2 Data Collected Automatically

• Device information, including device type, operating system version, browser type and version, and unique device identifiers.
• IP address and approximate geolocation data derived from your IP address at the time of access.
• Session data, including login timestamps, session duration, pages visited, features used, and games played.
• Betting and gaming history, including game selections, wager amounts, outcomes, bonus activity, and transaction history.
• Cookies and similar tracking technologies as described in Section 7 of this Policy.

How ck7777 Uses Your Personal Data

ck7777 processes your personal data only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The following table summarises the primary purposes for which your data is used and the legal basis for each.

Where ck7777 relies on your consent as the legal basis for processing — for example, to send you promotional offers or personalised game recommendations — you have the right to withdraw that consent at any time by updating your communication preferences within your account settings or by contacting our support team.

Who We Share Your Data With

ck7777 does not sell your personal data to any third party under any circumstances. However, in order to deliver our services effectively and to meet our legal obligations, we may share your data with the following categories of trusted third parties, each of whom is contractually required to handle your data securely and in accordance with applicable data protection standards:

• Payment service providers — including bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of processing your deposits and withdrawals.
• Identity verification partners — third-party KYC providers who assist us in verifying your identity and age as required by our policies.
• Game technology providers — software studios and game platform operators (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who supply the games accessible through ck7777. These providers may receive anonymised session data to enable game functionality.
• Fraud prevention and security services — specialised providers who assist in detecting and preventing fraudulent activity, account abuse, and money laundering.
• IT and hosting infrastructure providers — cloud hosting and server management companies who store platform data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — where we are required by applicable law, court order, or regulatory directive to disclose personal data. We will notify you of such disclosure where legally permitted to do so.

How ck7777 Protects Your Privacy

These cards outline the core privacy and security commitments that ck7777 applies to every player account on the platform.

Cookies & Similar Technologies

Cookies are small text files placed on your device when you visit a website. ck7777 uses the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the ck7777 platform to function correctly. They enable core features such as maintaining your login session, remembering your security token, and ensuring that your account preferences are applied correctly. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

ck7777 uses anonymised, first-party analytics cookies to understand how users navigate the platform — for example, which game categories are most popular, which pages have high exit rates, and how long typical sessions last. This data is used to improve the platform and is never linked to individual identifiable profiles.

Preference Cookies

Preference cookies remember settings you have chosen on the platform, such as notification preferences or display settings, so you do not need to re-configure them on each visit.

You can control and delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging into your ck7777 account. ck7777 does not use third-party advertising or cross-site tracking cookies.

How Long We Keep Your Data

ck7777 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

• Active account data — retained for the full duration of your account's active status.
• Transaction and financial records — retained for a minimum of five (5) years following the date of each transaction, in compliance with financial record-keeping obligations.
• KYC and identity documents — retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Support communications — retained for up to three (3) years following the resolution of the relevant support case.
• Analytics and session data — retained in anonymised, aggregated form for up to twenty-four (24) months for platform improvement purposes.
• Marketing preference data — retained until you withdraw consent or request erasure, whichever is earlier.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual.

Your Data Protection Rights

As a user of the ck7777 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via in-app live chat or email at [email protected].

• Right of Access — You may request a copy of all personal data that ck7777 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly within your account settings.
• Right to Erasure — In certain circumstances, you may request deletion of your personal data. This right is subject to legal retention obligations; we cannot erase data that we are required by law to retain.
• Right to Restrict Processing — You may request that we restrict the processing of your personal data in specific circumstances, for example while a rectification request is being assessed.
• Right to Object — You may object to the processing of your personal data where that processing is based on our legitimate interests. We will assess your objection and cease processing unless compelling legitimate grounds exist to continue.
• Right to Withdraw Consent — Where processing is based on your consent (e.g. marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Data Portability — You may request a structured, machine-readable copy of personal data you have provided to us, where technically feasible.

Contact Us & How to Make a Complaint

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck7777 handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries promptly and thoroughly.

• In-App Live Chat — Available 24 hours a day, 7 days a week. This is the fastest way to reach our support team for privacy queries.
• Email — Contact us at [email protected]. Please include your registered username and a clear description of your query in any email correspondence.

If you are not satisfied with how ck7777 has handled your personal data or responded to a privacy concern, you have the right to escalate your complaint. ck7777 takes all privacy complaints seriously and will conduct a thorough internal review of any escalated matter. We are committed to resolving all legitimate data protection concerns in a fair, transparent, and timely manner.